Returns & Cancellations

Every KILNWARD piece is made to order using your photos, vehicle information, colors, lettering and personal design details. Please read this policy before placing your order.

Before production begins

Unlimited design revisions are included at no extra charge before final design approval. You may cancel for a full refund before production begins, including after artwork approval if production has not yet started. Email support@kilnwardauto.com with your order number.

After design approval and the start of production

Production begins only after final artwork approval and fitment confirmation. Once your final design is approved, fitment is confirmed and production has started, your custom order becomes final sale: change-of-mind cancellations, returns, exchanges and refunds are not available. This does not exclude eligible damage, defects, production errors or any remedy required by applicable law.

Review every detail before approval

Approval confirms that you have reviewed and accepted the portrait or artwork, colors, spelling, layout, vehicle details, dimensions and other agreed custom specifications.

We cannot offer a refund or free remake for errors in information you supplied or approved, such as an incorrect vehicle model, spelling, color, size or photo, where we have accurately followed those approved details. Please tell us about any corrections before approval. This does not limit our responsibility for our own errors or your statutory rights.

Damaged, defective or incorrect items

If your item arrives damaged, defective, incorrect or significantly different from the approved design because of a production error, please contact support@kilnwardauto.com within 7 calendar days of delivery. Include your order number and clear photos or video showing the issue.

After reviewing the issue, we will arrange an appropriate replacement, remake, partial refund or full refund. Please contact us before returning anything so we can provide instructions and the correct return address. The 7-day reporting period does not limit rights or remedies available under applicable law.

Handmade variations

Small differences in color, texture, placement or finish may occur because of screen settings, lighting, materials and the handmade process. Variations that do not materially affect the approved design or the product's function are not, by themselves, defects or grounds for a refund. Significant differences and defects will be reviewed under the section above.

Shipping delays and lost parcels

Routine carrier delays after dispatch do not, by themselves, qualify a custom order for cancellation or refund. If a parcel is lost or damaged in transit, contact us so we can investigate and arrange an appropriate solution.

If we cannot ship within the promised timeframe, we will notify you of the revised estimate and provide any legally required option to accept the delay or cancel for a refund. This policy does not override applicable delivery or refund rights.

Approved refunds

Approved refunds are issued to your original payment method. The time for funds to appear may vary by your bank or payment provider. We will confirm when your refund has been processed.

Your order becomes final sale only after final design approval, fitment confirmation and the start of production, subject to the damage, defect, production-error and applicable-law exceptions described above.